Terms & Conditions

We Cant wait to celebrate with you soon ! Please take your time to familiarize yourself with our T&C of partying with us. By Submitting the booking form you are agreeing to these terms.

Please make sure you have read and understood all rules outlined - BY BOOKING & PAYING OUR DEPOSIT YOU AGREE TO THESE TERMS

 

By entering our premises and booking a service you and your guests agree to act according to the rules and regulations listed on this site. By Submitting the booking form you are in agreement to the following:

 

  • An $100 non refundable deposit must be paid to secure your date. Remainder of fee's are due 7 days prior to event 
     

  • Bookings are final and there are no refunds. Our COVID-19 booking booking policy allows you flexible postponing options. If We enter lockdown you will automatically be able to postpone your event. If an event is unable to take place due to SPC (not government lockdowns) A refund will be given this will take 7-14 BUSINESS days excluding public holidays & events
     

  • We do not provide refunds under any circumstance. This includes for parties where you have paid for add on and no longer want them on the day OR Extra children not showing up. Please understand that we pre order our supplies & caterings therefore a refund will not be possible. You are permitted to take any left over treat bags you have paid for home. 
     

  • Treat each other, our staff and the venue itself with respect. It understood that all guests will act in a kind, caring and respectful manner towards each other, our staff and the venue itself. Any Damages will be invoiced at discretion of staff.
     

  • Remember our performers are people too so please listen to them.  Any harassment and abuse both physically and verbally will not be tolerated.
     

  • You may not request specific performers
     

  • Our parties 7 Entertainment follow a STRICT schedule and will not be changed by the client or any guest.
     

  • All party food is a set menu strictly. If there are any allergies you will be required to advise the guests parents to bring along an 
     

  • Storybook Party Co is strictly a smoking and alcohol free zone. You may not smoke or vape in our venue. You may not enter under the influence of drugs, intoxicated or bring alcohol on site.
     

  • We, like many of our guests, take photos and share pictures to social media of our guests' fun experience. By attending an event at Storybook Party Co you consent to having your or your child's photo shared. If you do not wish to have a photo shared you must contact us or let us know in writing prior to the event starting so we can keep record.
     

  • You May be exposed to Special Effects such as laser lights, Fog, Smoke , Snow & more. An Sensory friendly kit is available for guests to use at reception.
     

  • You may not bring an external supplier onto our site without our permission. This includes balloon deliveries. If you wish to do so you must contact us for approval first. The only external supplier we permit is Cakes However if they are dropping off you must ask us first
     

  • We do not allow you to enter until 10 minutes prior to your start time. You must also exit the venue promptly at conclusion of your event. If you are found to be taking extra time leaving you will be charged. We have multiple parties per day therefore if you arrive late we will not allow extra time.