We do not provide refunds due to covid contact cancellations however will reschedule your event. We ask that you do not attend if you have been to a hotspot or are currently contacted by the NSW Health department
 
ALL BOOKINGS AGREE TO TERMS & CONDITIONS  - By completing this form you agree to all T&C (It is your responsibility to  check t&C prior to booking. )
 Surcharge applies for public holiday events



Please note : parties are flat rate & do not receive further discount for under the number of children included. government to close

Reschedules are complimentary (up to 3 times) however then will incur an $100 Fee unless we have postponed your event on our side.

Any cancellations up to 14 days prior to event incur loss of money paid already. Events Under 14 days away will still need to pay full amount
We do not tolerate bad behavior from any guest regardless of age and reserve the right to cancel your event should issues arise

Damages will be invoiced and must be paid within 7 days


COVID Policy - Free reschedule however no refunds. We will provide a credit for events for up to 3 years along with complimentary upgrades to your package should we have to reschedule

We now offer after pay for payments ! To select this option please check the "after pay" box under add-ons. 

Are you Wheelchair Accessible?

Our Grandroom is Wheelchair Accessible as are our bathrooms ! Our Wonderland room is located on our mezzanine level and only has stair access. 

Where is the closest parking?

We have plenty of street parking available as well as dedicated parking spots in our cul-de-sac.

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Do you sell Birthday Cakes or do we bring our own?

 (We can offer an Ice Cream Cake at $20 each (must be preordered) however you are more then welcome to bring your own birthday cake ! 

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What kind of games do you play?

 We customise the games to suit the age of our party guests.  We provide all inclusive games & activities, which keep our guests entertained for the party duration !

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Can I bring my own lolly bags?

 Absolutely, you are welcome to bring your own lolly bags and cake 

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Can I bring my own Balloons / Props  Or Hire someone else  ?

Storybook Party Co can offer an number of balloon services including arches, Garlands , Floating Hoops & More. If you would like to hire an outside company they MUST be pre-approved by us including an copy of their public liability. No Company who has entertainment alongside their business is permitted and they must abide by our bump in & bump out times.
 

How much do I need to pay upfront?
All Venue bookings require an $100 deposit via direct deposit.  The remainder of fee's can be paid 7 days prior to your event via direct deposit or paypal (surcharge applies for paypal)


Can all parents stay in the Party Room ?
Due to COVID-19 restrictions our premise does have venue capacities. However an parent of the birthday child must be present at all times. We can allow for additional parents to join us in the Grand Room (making it the perfect space for family parties) however price includes children catering only. We can arrange parent platters upon request. We have a beautiful reception for parents of guests to enjoy and are minutes away from Lake Haven Shopping Centre & Homemakers Centre. All Children must be signed on and off property and the Hosting Parents MUST remain onsite until all children have been picked up.